Warranty

• Custom-made leak testers
• The following leak testers without Intelligent Pneumatic Circuit
  • Y-circuit
  • C-circuit (Secondary pressure method)
  • Combined with air flow detection
  • For extremely high pressure (exceeding 4.9 MPa)
  • For sealed works (Volume detection method)
  • Separate-type LS-R740 series
• Consumables, accessories, externally installed items such as Temperature Compensation Unit, pressure reducing valves, filters, etc.

• The warranty period has passed or the product does not have a nameplate indicating the serial number and date of manufacture.
• The product has been modified or repaired by anyone other than us.
• Failure due to use under unsuitable conditions or environment or improper handling as indicated in the product’s operation manual.
• Failure due to contamination by water, oil, dust, etc. from the air source, work, or master. Failure caused by other reasons than the product itself.
• Damage, trouble and malfunction of a unit, such as the machine or fixture, other than the product.
• Damage caused by wear, deterioration, rust, mold, dirt, or discoloration during use, as well as cosmetic scratches that do not interfere with use, and cases where no symptoms appear.
• Failure due to reasons that could not be foreseen by the level of science and technology at the time the product was shipped.

Warranty service

The service covers our standard Air Leak Testers and Air Flow Testers.
Our overseas offices will repair free of charge for malfunctions for which we are responsible.

• Only applies to products shipped in Japan.
• The product to be repaired must be sent or brought to our local office by customer.
• If on-site service is requested at a customer’s designated location, the customer will be responsible for our travel and accommodation expenses.
• Regular product inspections and repairs not covered by the free warranty will be handled by our local offices for a fee.

Warranty period

2 years (24 months from date of shipment)

Products covered by the warranty

• Standard leak testers (Intelligent Pneumatic Circuit, Y-circuit, C-circuit, LS-1881 Controller)
• Flow testers (AF series)
• Volume detection leak testers (* Excluding the following countries: Australia, Germany, and Brazil.)

Products NOT covered by the warranty

• Leak testers for specific applications and special specifications, such as air flow detection, extremely high pressure, gauge pressure decay, and packaging.
• Products (DP gauges, digital manometers, digital flow meters, etc.) other than leak testers and flow testers

Cases Not Covered by Warranty

• The warranty period has passed or the product does not have a nameplate indicating the serial number and date of manufacture.
• The product has been modified or repaired by anyone other than us.
• Failure due to use under unsuitable conditions or environment or improper handling as indicated in the product’s operation manual.
• Failure due to contamination by water, oil, dust, etc. from the air source, work, or master. Failure caused by other reasons than the product itself.
• Damage, trouble and malfunction of a unit, such as the machine or fixture, other than the product.
• Damage caused by wear, deterioration, rust, mold, dirt, or discoloration during use, as well as cosmetic scratches that do not interfere with use, and cases where no symptoms appear.
• Failure due to reasons that could not be foreseen by the level of science and technology at the time the product was shipped.

Services

• Register product information at our office in the county where the product is used.
  For Air Leak Testers and Air Flow Testers, our expert staff will check the condition of your facility/equipment and provide the information to the local office.
• Inspection Record can be changed to the one in English. (Only upon request)
• A parameter sheet will be included. (Only upon request)

Warranty period

2 years (24 months from date of shipment)

Products covered by the warranty

All Cosmo’s products (excluding peripherals, accessories and consumables)

Areas covered by the warranty

China, Korea, Taiwan, Malaysia, Thailand, Indonesia, Vietnam, India, Germany, USA, Canada, Mexico, Brazil, Australia, etc.

Services

To ensure that our overseas customers can use our instruments in best possible conditions, our staff at our overseas offices will provide training and check the instruments.

• The Supervising Services is applicable for the products covered by the “2-year Warranty” and “Support Registration”.

Guidance on the mechanism and operation of the measuring instruments

We will give the guidance on the mechanism of differential pressure leak test and flow test. We will also provide training on the basic operations to use the purchased measuring instruments correctly.

Guidance on maintenance of measuring instruments

We will give ｇuidance on daily and periodic inspections to ensure that measuring instruments are always maintained in good condition.

Check on the test environment

We will check the operation and settings of individual measuring instruments, check the installation environment of the machine and equipment, and provide advice to the extent possible.

Areas covered by the service

China, Korea, Taiwan, Malaysia, Thailand, Indonesia, Vietnam, India, Germany, USA, Canada, Mexico, Brazil, Australia, etc.